Services
Shop
Gift Cards
Cancellation Policy
Do I need to book an appointment in advance?
Yes, we highly recommend scheduling your appointment at least 24 hours in advance to ensure that your preferred time slot.
Do you accept walk-in guests?
We do accommodate walk-ins based on availability, but we highly recommend booking an appointment in advance to guarantee your preferred time and service with your chosen therapist.
How soon will I see results after the treatment?
You may notice immediate improvements in hydration and skin texture. For more significant results, such as reduced acne or diminished fine lines, a series of treatments is recommended, with visible changes often appearing within 2 to 4 weeks.
Is there a cancellation fee?
Yes, we have a 24-hour cancellation policy. Appointments cancelled or rescheduled with less than 24 hours' notice may incur a fee of 50% of the service cost to compensate for the reserved time.
Is this treatment suitable for acne-prone skin?
Yes, this treatment is specifically formulated for acne-prone skin. It uses gentle, non-comedogenic ingredients to cleanse pores, reduce inflammation, and promote healing without causing irritation.
What should I wear to the spa?
We recommend wearing comfortable, loose-fitting clothing. For most treatments, we will provide you with a robe and slippers. Disposable undergarments are also available for your comfort and privacy.
Can I choose a male or female therapist?
Yes, absolutely. Your comfort is our priority. You may specify your preference for a male or female therapist when booking your appointment, and we will do our best to accommodate your request.
What products do you use in your treatments?
We use a curated selection of professional-grade, clinical skincare products from brands like [Insert Brand Names, e.g., SkinCeuticals, Image Skincare]. All our products are chosen for their efficacy, safety, and suitability for various skin types and concerns.
Where is your shop located and what are your opening hours?
Our boutique is located at Ho Chi Minh. We are open from 9:00 AM to 8:00
Can I return or exchange a product if it doesn't suit me?
Absolutely. We accept returns and exchanges within 30 days of purchase for unopened and unused products in their original packaging. Please bring your receipt for a seamless process.
Do you offer samples before I purchase a full-sized product?
Yes, we provide complimentary samples for most of our skincare and fragrance lines. Please ask one of our consultants, and they will be happy to prepare a sample for you to try at home.
How can I track my online order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's journey directly with the courier.
Do you offer international shipping for your products?
Yes, we do offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. You can enter your address at checkout to see the available options and costs.
Are the products in your shop cruelty-free and vegan?
Yes, we are committed to ethical beauty. All the brands we carry are certified cruelty-free, and we have a dedicated section for vegan products. Our staff can help you identify them.
Is there a loyalty or rewards program for frequent shoppers?
Yes, we have a "Beauty Insider" loyalty program. You earn points for every purchase, which can be redeemed for discounts, exclusive products, or complimentary treatments. Signing up is free and easy at the counter or online.
Do you restock sold-out items frequently?
We do our best to keep popular items in stock. You can sign up for a "restock notification" on the product page on our website, and we will email you as soon as the item is available again.
Can I purchase a gift card online?
Yes, you can easily purchase both physical and e-gift cards in any denomination through our website. E-gift cards are delivered via email instantly.
Can the gift card be used for both services and products in the shop?
Yes, our gift cards are versatile. They can be used to pay for any service, treatment, or product available at our spa and retail boutique.
Can I use multiple gift cards for a single purchase or treatment?
Yes, you can combine up to two gift cards for a single transaction, either online or in person.
What happens if my gift card is lost or stolen?
For your protection, we recommend treating the gift card like cash. We are unable to replace lost, stolen, or damaged cards unless it was purchased as an e-gift card and you have the original purchase receipt.
Do your gift cards expire or have any hidden fees?
No, our gift cards have no expiration date and no maintenance or service fees. The full value remains until it is used.
Is it possible to check the remaining balance on a gift card?
Yes, you can check your balance online on our website's "Gift Card" page by entering the card number and PIN, or you can ask any of our staff members in-store or over the phone.
Do you offer electronic gift cards that can be sent via email?
Yes, we offer e-gift cards that you can personalize with a message and schedule for delivery. They are a perfect last-minute gift sent directly to the recipient's inbox.
Can the gift card be redeemed for cash or is it transferable to another person?
Gift cards are not redeemable for cash. However, they are fully transferable, so you can give them to anyone you wish to enjoy our services or products.
What is your cancellation policy for appointments?
We have a 24-hour cancellation policy to respect the time of our therapists and other clients waiting for appointments.
What is the fee for a late cancellation or no-show?
Appointments cancelled or rescheduled with less than 24 hours' notice will incur a fee of 50% of the service price. A no-show will result in a charge of 100% of the service price.
Are there any exceptions to the cancellation fee (e.g., medical emergency)?
We understand that emergencies happen. Fees may be waived at management's discretion with proper documentation, such as a doctor's note in case of sudden illness.
Does the cancellation policy apply to group bookings or packages?
Yes, and it may be more stringent. For group bookings (3+ people) or pre-purchased treatment packages, we require a 48-hour notice for changes or cancellations to avoid a fee.
How much notice do I need to give to avoid a cancellation fee?
To avoid any fees, we require at least 24 hours' notice for any cancellation or rescheduling of your appointment.
Can I reschedule my appointment instead of cancelling it?
Yes, you are welcome to reschedule. As long as you provide more than 24 hours' notice, you can move your appointment to a new time without any charge.
How will I be charged if I need to cancel—is my card on file charged automatically?
For late cancellations or no-shows, the card you provided to secure your booking will be automatically charged the corresponding fee.
If I'm running late for my appointment, how does that affect my treatment and the policy?
We will do our best to accommodate you, but your treatment may need to be shortened to avoid delaying the next client. If you are more than 15 minutes late without notice, it may be considered a no-show, and the full service fee will apply.
